Tech Corner
Unication Product & Technical Support
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G-Series Programming Resources
Do you have a G-Series programming question? Visit the DOWNLOADS section to access product resources, programming tutorials and helpful white papers. You can also view our pre-recorded programming webinars below:
Sales | Service | Support
Please contact your Authorized Dealer
PRODUCT & TECHNICAL SUPPORT
PRODUCT & TECHNICAL SUPPORT
The Authorized Unication Dealer you purchased your Unication product from should be your go to for support and customer service. Authorized Dealers are responsible for supporting customers before, during, and after the sale.Please contact your original Dealer with any technical or product support needs.
WARRANTY SERVICE & REPAIR
Your Authorized Dealer will assist you with requesting warranty repair and walk you through the warranty process step by step. Contact your dealer today to start the process and get your device back in great shape!
SOFTWARE UPDATES
Keep up with Unication's software releases and make sure you are running the latest software on your device.
NEED A QUICK ANSWER OR INFORMATION?
Check the FAQ (Frequently Asked Questions) to see if your question has already been answered:
NEED YOUR DEALER'S CONTACT INFORMATION?
If you own a G-Series Voice Pager or Alphanumeric Pager and you don't have the contact information for the Dealer you purchased from, fill out this form to receive an email with your Authorized Dealer's contact information:
HAVE YOU CONTACTED DEALER AND STILL NEED HELP?
If you have already contacted your Authorized Dealer and you still need additional help, fill out the form below. We will contact your Authorized Dealer to better assist you.
WARRANTY DATE LOOKUP
Enter your serial number to see if your device is in warranty:
Battery Preservation & Optimization Tips
G1 and G2-G5 Voice Pagers
G1 Voice Pager:
Replace G1 Batteries Every 6 Months
For optimal performance, G1 Batteries should be replaced every 6 months.
Recommended Battery
Unication recommends using 1000 mAh NiMH rechargeable batteries.
G1 Programming & Battery Life
Contact your dealer for additional programming tips to extend your battery life and performance.
Batteries & Cold Weather
As with any battery-operated device, freezing temperatures of 30 degrees & below may impact the
G1’s battery life. The following preventative measures are recommended to maximum battery
performance in cold temperatures.
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Ensure that batteries are fully charged prior to any extended exposure to freezing temperatures. Do not leave your G1 in exposed temperatures for long periods of time. It is recommended to keep on your person as body warmth helps to protect from cold conditions.
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Replacing your G1 batteries every 6 months is strongly recommended. Replacing your G1 batteries before the start of the cold season will help to maximize battery life. For optimal performance, Unication recommends using at least 1000 mAh NiMH rechargeable batteries.
*Please be advised that over tightening the battery door screws may cause the unit to not charge/program correctly. If unit does not sit securely in the cradle, please check the screws and loosen as needed.
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G-Series P25 Voice Pager
(G2, G3, G4, G5):
Replace G2-G5 Batteries Every 12 Months
For optimal performance, the G2-G5 Li-Ion Battery should be replaced every 12 months.
The date code is the white box on the right of the battery face (Year/Month). In the pictured battery, the manufacture date is April of 2019 (1904).
Programming Settings & Battery Life
Programming settings such as screen backlight timing, brightness level and vibrate timing can impact battery life and be adjusted to help optimize your battery. Contact your Dealer for best practice recommendations.
Antenna Preservation & Optimization Tips
G2-G5 Voice Pagers
G-Series P25 Voice Pager
(G2, G3, G4, G5):
Best Practices to Avoid Accidental Damage:
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Never handle/hold unit by the antenna. Example: Pulling unit from belt clip or pocket by grasping the antenna or holding the unit by the antenna.
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Avoid placing direct impact or pressure on the antenna when wearing on belt while driving/riding in a vehicle. Take care to position the pager so there is no pressure on the antenna from the seatbelt or impact from pressing against the console or door.
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Lay pager flat when charging using the micro-USB cable rather than standing upright, as a fall or drop that impacts the antenna may cause damage.
Optional Holster and Belt Clip Accessories:
Accessory options featuring a swivel belt allow for 360- degree rotation of the pager and may help users better position the pager on a belt. Visit the G2-G5 Products Page that shows the different holsters available for more information about these options:
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G-Series Holster with Swivel Clip
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Available in economy, nylon, or leather options.
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G-Series Swivel Belt Clip Kit
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Stud and detachable swivel belt clip that replaces the standard belt clip.
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